Delivery & Returns

DELIVERY

 

Delivery Surcharges

 

Net order value <£250 £75 surcharge applies. £250 > £500 £50 surcharge applies. Net order value £500 > £750 £25 surcharge applies. Net order value £750 = FREE Delivery.

Additional charges will apply for any deliveries outside of the UK mainland. An invoice is provided with all goods shipped. Orders are sent to you via a secure carrier who will always require a signature on delivery. Depending on the item ordered delivery can take up to 10 working days. Once an order has been processed we will notify you of an estimated delivery date. We will notify you first if delivery to your area is not possible (for outlying areas) Very small items may be sent by post but will often still require to be signed for. Please allow more time for delivery at busy periods like Christmas. Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays).

 

Dispatching Timescales

 

We will always try to dispatch your goods the next working day of which the order was placed, assuming we have the item/s in stock. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order, or suggest similar products. If you would like to enquire about stock levels before placing your order, or if you would like to specify a special delivery request please feel free to call us or email us - details are on our Contact Us page.

 

Shipping Methods

 

Orders are sent to you via a secure carrier service and will require a signature on delivery. Orders sent within the UK mainland may arrive the next working day of which the order was dispatch, except for outlying areas; delivery can take up to 10 working days depending on the item ordered. Please allow more time for delivery at busy periods like Christmas.

 

Carriage Costs

 

The delivery charges quoted on the website cover delivery via a secure carrier. Please contact us if you require special delivery services, so that we can give you a quote for your requirements, this service is usually free but varies depending on the customer’s area or requirements.

 

Goods Damaged in Transit

 

Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow. If a part of the product is damaged or missing please contact us immediately for possible replacements.

 

Unavailable Goods

 

In the event that we cannot ship your order within 10 working days of receipt, we will notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number and/or email address with your order makes it easier for us to contact you in this event. Please note that Card transactions are only processed when goods are dispatched.

 

RETURNS POLICY

 

We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.

Please note that we cannot accept returned goods that we reasonably believe have been used or damaged without notice.

You can return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed with the appropriate documentation. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit. We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed. In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 days) by emailing Sales@idealproductsltd.co.uk or 01902 456457(Monday to Friday 9:00am to 5:00pm) stating your full order details.

Returned goods should be sent to: Ideal Products Ltd, Ideal House, Lower Walsall Street, Wolverhampton, WV1 2ES.

Please note that delivery charges cannot be refunded.

Your statutory rights are not affected.

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